The short, precise version

Cancel Smartsheet Subscription: Steps, Deadlines, and Your Data

To cancel a Smartsheet subscription on a self-serve paid plan: sign in, go to Account > Plan & Billing Info, select Cancel Account, and confirm in the cancellation dialog. Two deadlines matter: Smartsheet requires the request at least 30 days before your term renews, and after your subscription expires your sheets are read-only for 30 days and then deleted. Export everything first. Details and citations below.

Every step and deadline on this page comes from Smartsheet's own cancellation documentation, linked in the footnotes.

Before you cancelExport your data first. The clock is real.

Smartsheet's documentation is unambiguous about what happens after: "Your sheets become read-only for 30 days when your subscription expires. After 30 days, Smartsheet deletes those files."1 Read-only still lets you export, but treating those 30 days as your export window is how teams end up rushing it. Export everything while your access is normal: our guide to exporting Smartsheet to Excel covers the per-sheet, folder, and whole-workspace routes, plus what the export drops (formulas arrive as values and attachments are excluded2, so attachments need their own plan). If you're leaving for another tool, read the complete exit guide first; the order of operations matters.

The stepsHow to cancel, by plan type

1

Self-serve paid plans

Sign in at app.smartsheet.com. In the left navigation, open Account, then Plan & Billing Info, then select Cancel Account and confirm through the cancellation dialog, which includes acknowledging the data loss.1 Only cancel once your exports are verified.

2

Enterprise plans

There's no self-serve button: Smartsheet's documentation says to contact your sales representative directly or the Smartsheet Account and Billing team.1 Build the extra lead time into your renewal calendar.

3

Mind the renewal deadline

"You must submit your cancellation request at least 30 days before the renewal of your current term,"1 and "Canceled accounts don't qualify for pro-rated refunds."1 Translation: decide early, cancel on time, and use the rest of the term you already paid for to run the migration calmly.

After you cancelWhat happens to your data

When the subscription expires, your sheets become read-only for 30 days, and after 30 days Smartsheet deletes them.1 During the read-only window you can still open and export sheets, and Smartsheet notes that re-subscribing before removal can recover sheets from Deleted Items.1 After the window, there is no documented recovery path, which is why every section of this page says the same thing: export first, verify the files, then cancel.

Frequently asked
How do I cancel my Smartsheet subscription?
On a self-serve paid plan (billed by credit card): sign in at app.smartsheet.com, open Account > Plan & Billing Info in the left navigation, select Cancel Account, and confirm through the cancellation dialog, which includes acknowledging the data loss. Enterprise plans do not have the self-serve path; Smartsheet's documentation says to contact your sales representative or the Smartsheet Account and Billing team.
What happens to my data when I cancel Smartsheet?
Smartsheet's cancellation documentation states that your sheets become read-only for 30 days when your subscription expires, and after 30 days Smartsheet deletes those files. Read-only means you can still open and export during that window, but it is a hard deadline, not a grace period that renews. Export before you cancel, not after.
Can I get a refund when I cancel Smartsheet?
Per Smartsheet's documentation, canceled accounts do not qualify for pro-rated refunds. In practice that means the useful move is timing: submit the cancellation at least 30 days before renewal so you are not billed for another term, and keep using what you already paid for until the term ends.
When do I need to cancel Smartsheet before renewal?
At least 30 days before the renewal of your current term, per Smartsheet's cancellation documentation. Put the date in your calendar the day you decide to leave: 30 days before renewal is also a comfortable window to run your exports, verify the files, and stand up whatever tool you are moving to.
What should I do before canceling Smartsheet?
Three things. First, export every sheet you care about (File > Export > Export to Microsoft Excel, or export whole folders and workspaces from the workspace panel), knowing that formulas export as values and attachments are excluded. Second, get the attachments: a Business or Enterprise backup request includes them, otherwise download per row. Third, write down what exports cannot carry, like automation rules and dashboard layouts, so you can rebuild them. Our full exit guide covers the order of operations.

1 Smartsheet's cancel-account documentation: the Account > Plan & Billing Info > Cancel Account path and confirmation dialog; "Your sheets become read-only for 30 days when your subscription expires. After 30 days, Smartsheet deletes those files"; "You must submit your cancellation request at least 30 days before the renewal of your current term"; "Canceled accounts don't qualify for pro-rated refunds"; Enterprise cancellation via your sales representative or the Account and Billing team; and recovery from Deleted Items if you re-subscribe before removal (Smartsheet cancel-account documentation).

2 Smartsheet's export documentation: "Formulas aren't preserved due to the differences between Excel and Smartsheet formula syntax," and attachments are among the items "excluded from exports" (Smartsheet export documentation). For bulk attachments, Smartsheet's backup route includes them on Business and Enterprise plans (Smartsheet backup documentation).

Canceling because it stopped fitting?

Before your access winds down, you can move everything in one pass: Wisegrid's importer mirrors your workspaces, sheets, formulas, and attachments through the Smartsheet API with one read-only token, formulas arriving as working formulas, with a transparency report of anything needing review. One plan, $19 per editor per month, view-only collaborators free. Run it during the 7-day free trial (no credit card) while you still have Smartsheet access to compare against. See how the import works or weigh your options in choosing a Smartsheet alternative.

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